Question 1

How much does Starworks cost?

Accepted Answer

Starworks offers three plans (AUD). Essentials: $40/mo billed annually ($490/yr) or $49/mo billed monthly. Professional: $82/mo annually ($990/yr) or $99/mo monthly. Growth: $112/mo annually ($1,350/yr) or $135/mo monthly. Annual billing saves around 17%. Custom enterprise pricing is available on request.

Question 2

Can I cancel my subscription anytime?

Accepted Answer

Yes, all monthly and annual plans can be cancelled at any time with no penalties or hidden fees.

Question 3

What plan is best for small businesses?

Accepted Answer

The Essentials plan ($40/mo billed annually or $49/mo monthly) is perfect for cafes, salons, and local shops. It includes 30 SMS and 50 email review requests per month, AI-powered responses, and a customer loyalty program. The Professional plan ($82/mo annually or $99/mo monthly) adds automations, custom templates, and more request volume. The Growth plan ($112/mo annually or $135/mo monthly) is ideal for businesses scaling up with 200 SMS and 300 email requests.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit cards and debit cards through our secure payment processor, Stripe.

Question 5

Is there a free trial?

Accepted Answer

Yes! We offer a 7-day free trial on all plans. You get full access to your chosen plan's features including SMS and email review requests, AI-powered responses, and automation tools. Card required, cancel anytime during trial.

Question 6

Do you offer refunds?

Accepted Answer

Yes, we offer a money-back guarantee. If you're not satisfied within the first 30 days, we'll refund your payment in full.

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