Foundation 01
Business truth
Name, location, service area, opening details and the specific work you want more of.
How it works
From first setup to your next customer.
Starworks connects the work you already do with the moments that create demand: a customer finishes happy, shares their experience, helps your business get discovered, and makes the next enquiry more likely.
The Starworks loop
- 1
Set up
Your business facts, customers and enquiry destination.
- 2
Build proof
Timely review requests keep public feedback moving.
- 3
Become discoverable
Structured pages support search and AI answers.
- 4
Receive demand
Quotes, bookings and enquiries come straight to you.
- 5
Do great work
The next happy customer strengthens the loop again.
Before anything sends
Starworks learns how your business should be represented.
The setup is not a generic switch. You confirm the services you offer, the suburbs you serve, the language customers use, where your strongest reviews live and how a new customer should contact you. That foundation is reused through the review engine, Starworks pages and AI visibility work.
Foundation 02
Customer journey
When a job is complete, which contact channel fits, and how long follow-up should remain useful.
Foundation 03
Enquiry routing
The phone, email or workflow that should receive every new quote, booking or enquiry.
Stage one
The review engine runs after the work, not during your busiest hour.
Starworks uses the completion signal you choose, then waits for the send window that makes sense. Customers receive a clear SMS and email review request. If they forget, a measured follow-up can bring the request back without turning it into noise.
- Review requests use your business name and a direct path to leave feedback.
- Send windows can respect job patterns, weekends and customer context.
- The business can see what was sent and what still needs attention.
- Public replies keep the review profile active and properly cared for.
Job complete
Fernway Garden CareThe crew has packed up and the invoice is sent. Starworks waits for the selected send window.
SMS and email
Hi Kira, thanks for having Fernway Garden Care out today. Could you share how the job went?
Kira Patel
“Hedges shaped properly, green waste taken away and the side gate shut behind them.”
ChatGPTClaudeGoogle AI
What AI needs to understand
Who
Southline Fencing
Where
Fremantle and nearby suburbs
What
Steel and timber fencing, gates and repairs
Why trust it
Specific, current customer feedback
Clear facts, recent proof and relevant local pages give an AI system stronger material for a useful recommendation.
Stage two
Reputation becomes structured evidence.
Reviews alone are useful. Reviews attached to consistent services, locations and business facts are more useful. Starworks turns that information into a clear presence across the pages it controls, giving search engines and AI services a more coherent picture.
- Services
- Use the same concrete language customers use when they ask for help.
- Areas
- Connect the business to the suburbs it genuinely serves.
- Pages
- Add score and ranking pages as a distinct comparison source.
- Reviews
- Show what current customers consistently value.
Stage three
Discovery turns into a direct customer conversation.
Starworks owns a customer-facing network. A person checks a reputation score or browses a local best-in-town list, decides to act, and sends a quote, booking or enquiry from that page. Subscribers can receive it directly.
The page
Compare
A local browses businesses on a Starworks score or ranking page.
The moment
Choose
The customer sees useful proof and starts a quote, booking or enquiry.
The handoff
Respond
The request reaches the business, with the details needed to follow up.
What you control
Automation with a human business behind it.
Starworks handles repeatable work, but your reputation remains yours. You decide how customers are approached and your team decides how each new enquiry is handled.
Your voice
Review requests can sound like the business customers already know.
Your timing
Choose when a review request is useful and when follow-up should stop.
Your customer
Customer records remain part of your business relationship.
Your response
New enquiries come to your team to quote, book or answer directly.
Keep exploring the system
Back to Starworks homePut the whole loop to work.
Start with your business details. Starworks handles the repeatable work that connects reputation with the next customer.