20 New Reviews20 New Reviews
Guaranteed.

Most happy customers never leave reviews — not because they don't want to, but because no one asks them at the right time. Starworks sends personalised email and SMS requests to your customers shortly after their visit, when their experience is fresh. We make it easy: one tap takes them straight to your Google review page. Businesses using Starworks typically see 3-5x more reviews within the first month, simply because they're asking consistently and at the right moment.

Starworks connects directly to your Google Business Profile via API. We monitor all new reviews in real-time and can automatically draft AI-generated responses for you to approve and publish.

During onboarding, we analyze your existing reviews, website copy, and communication style. Our AI is fine-tuned to match your tone, vocabulary, and brand personality. You can also provide custom guidelines and approve responses before they go live.

Most businesses are fully set up in under 10 minutes. Simply connect your Google Business Profile, upload your customer list (optional), and customize your first campaign template. Our onboarding wizard guides you through every step.

Yes. All plans can be canceled anytime. Your subscription will remain active until the end of your billing period (monthly or annual, depending on what you chose). Your data will be available for export for 30 days after cancellation.

Multi-location is fully supported! You can easily see reviews coming in from all your business locations in one dashboard, and import reviews from various locations so everything is tracked in one place. Whether you have 2 locations or 20, Starworks keeps your entire reputation organised and actionable.

Plans start at just $49/month for our Essentials plan, which includes SMS and email campaigns, AI-powered review responses, and a full analytics dashboard. Our Professional plan at $99/month adds automation rules, advanced analytics, and response templates. The Growth plan at $135/month is our most powerful tier with priority sending, API access, and advanced segmentation. All plans include a 7-day free trial so you can try before you commit.

Starworks alerts you instantly when a negative review comes in, so you can respond quickly — which is critical for damage control. Our AI drafts a professional, empathetic response for you to review and approve before publishing. You can also set up automation rules to escalate serious complaints to the right team member via SMS or email. Fast, thoughtful responses to negative reviews actually build trust with potential customers reading them.

Absolutely. All data is encrypted in transit and at rest, hosted on enterprise-grade infrastructure in Australia. We never share your customer data with third parties, and we're fully compliant with Australian privacy regulations. You retain full ownership of your data and can export or delete it at any time.

Review funnelling is a strategy that routes customers based on their experience. When a customer receives your review request, they first land on a simple "How was your experience?" page. Customers who rate 4-5 stars are directed straight to your Google review page. Those who rate 1-3 stars are routed to a private feedback form instead, giving you the chance to address their concerns before they leave a public review. Businesses using funnelling typically see 40% fewer negative public reviews.

Not at all. Starworks is designed for busy business owners, not tech experts. Our onboarding wizard walks you through everything step by step, and most features work automatically once configured. If you can send a text message, you can use Starworks. Plus, our support team is always available if you need a hand.

Starworks works for any local business that relies on online reviews. Our most popular industries include cafes and restaurants, trades and services (plumbers, electricians, builders), allied health (physios, dentists, chiropractors), gyms and fitness studios, beauty and wellness, and professional services like accountants and lawyers. If your customers find you on Google, Starworks can help.

Yes! You can upload customers via CSV file during onboarding or at any time from your dashboard. Simply map your columns (name, email, phone) and Starworks handles the rest. You can also add customers manually one by one, or connect your existing tools through our API on the Growth plan.

Every plan comes with a full 7-day free trial — no credit card required to start. You get complete access to all the features included in your chosen plan so you can see real results before paying a cent. Set up your campaigns, connect your Google Business Profile, and start collecting reviews immediately. If it's not for you, simply cancel before the trial ends and you won't be charged.